Electrical Service Manager

This is a Full Remote job, available from anywhere.

The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department. This role focuses on managing field technicians, coordinating service work, maintaining customer relationships, and ensuring that service projects are completed safely, efficiently, and to company standards.

The Service Manager does not perform project estimating and does not manage service software systems. Instead, the role focuses on leadership, field coordination, quality control, and customer satisfaction.

Key Responsibilities:

• Oversee the daily operations of the electrical service department.
• Coordinate service calls, technician schedules, and job assignments.
• Ensure service work is completed on time, within scope, and meets quality standards.
• Communicate regularly with technicians to track job progress and resolve issues.
• Support technicians in troubleshooting electrical issues when needed.

Field Team Leadership:

• Supervise and support service electricians and apprentices.
• Provide guidance, training, and mentorship to field personnel.
• Enforce company policies, safety procedures, and jobsite standards.
• Conduct regular performance discussions with technicians.
• Address performance issues and disciplinary matters when necessary.

Customer Relations:

• Serve as the primary contact for service clients.
• Maintain strong relationships with property managers, facility managers, and commercial clients.
• Ensure customer satisfaction by responding to concerns and resolving service issues.
• Conduct occasional jobsite visits to ensure customer expectations are met.

• Leadership and management experience in an electrical service department.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Knowledge of electrical codes and safety procedures.
• Experience with customer relations and conflict resolution.