Call Center Representative

This is a Full Remote job, available from anywhere.

Family Tree Private Care is a leading and trusted provider of concierge-level advisory services to older adults, those living with disabilities, and their families. We are a growing company that offers a fulfilling opportunity, passionate teammates, and a chance to support your career.

We are an award-winning healthcare services company, ranked on the INC 5000 list of America's Fastest Growing Companies. Despite our growth, we remain proud of our premier reputation in the communities we serve and our culture of developing and promoting future leaders from within the company.

JOB SUMMARY

The Call Center Representative manages the office front-desk, greeting visitors and assisting callers with inquiries and issues related to our services, policies, and procedures.

ROLE AND RESPONSIBILITIES

• Promptly answer calls from clients, families, caregivers, etc.
• Document all calls per established process.
• Address and resolve the most frequent call concerns (e.g. clock in/clock out, call-out, absences, late to shift) without having to transfer the call or assign issue to another person (or team).
• Maximize resolutions delivered during the first conversation attempt with a caller (caregiver or client).
• Provide good company representation through courteous, polite, and empathetic handling of calls.
• Skilled at triaging calls and assigning the best person (or team) to handle the issue.

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using technology and software related to customer service and call center operations.
• High school diploma or equivalent required; degree in a related field preferred.