This is a Full Remote job, the offer is available from anywhere.
At MO, we challenge the status quo and help government leaders shape the future. We engineer scalable, human-centered solutions that help agencies deliver their mission faster and better. Our teams blend product, design, AI, data, and modern software practices to modernize legacy systems, build new digital platforms, and deliver mission-ready products that drive sustainable change.
We live by our values—Integrity, Excellence, Courage and Curiosity. They guide how we build, collaborate, and lead. From cloud infrastructure and data engineering to AI integration and service design, we connect technology and experience to deliver outcomes that scale.
We’re building a company where technologists, designers, and builders can serve the mission, grow their craft, and help shape the future of digital government. At MO, your work doesn’t just make a difference—it advances the mission and helps build a more capable, trusted, and human government.
We are looking for a Service Designer to support our U.S. Department of Veterans Affairs (VA) client. In this role, you will dive into ambiguity to map complex systems and processes that will inform data-powered products and services to improve Veteran-facing services. If you have experience mapping complex experiences into clear, polished visual artifacts and translating experience insights within cross-functional teams, we’d love to hear from you.
This role is remote.
Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, journey maps, and other design artifacts.
Implement mixed-method discovery approaches that uncover deep insights into complex systems and processes.
Translate experience insights into clear, polished visual artifacts and communicate them effectively to cross-functional teams.
Work closely with designers, product managers, and engineers to design and deliver data-powered products and services that improve Veteran-facing services.