Head of Payments

This is a Full Remote job, available from anywhere.

As Head of Payments, you will own and drive our global payments strategy, ensuring our payment infrastructure supports business growth while delivering a seamless, reliable, and cost-effective experience for customers. You will be responsible for optimising payment performance, expanding our payment capabilities, and building the frameworks, processes, and team needed to scale efficiently.

Key Responsibilities:

• Develop and execute the company's payments strategy, aligning payment operations, provider relationships, and infrastructure with broader business objectives and growth plans.
• Own and continuously optimise our payments ecosystem, including payment service providers (PSPs), digital wallets, card processing, bank transfers, and alternative payment methods.
• Review and improve payments UI/UX as a product, identifying opportunities to reduce friction, increase conversion, and improve the overall customer payment experience.
• Optimise payment routing logic and provider performance to maximise approval rates while minimising processing costs across all key markets.
• Monitor payment performance at a PSP, issuer, and market level, identifying opportunities to improve rates, reduce declines, and increase payment reliability.
• Define and maintain the optimal provider mix for each market by balancing approval rates, processing fees, settlement structures, reliability, and customer preferences.
• Lead negotiations with PSPs, financial institutions, and payment partners to secure favourable commercial terms, lower costs, and improved service levels.
• Identify opportunities to reduce foreign exchange and settlement costs through local acquiring, alternative settlement structures, and provider optimisation.
• Take ownership of new PSP evaluations and integrations, ensuring seamless integration with our existing infrastructure.

• 8+ years of experience in payments, payments strategy, or a related field.
• Proven track record of driving payments growth, optimising payment performance, and improving customer experience.
• Strong understanding of payment ecosystems, including PSPs, digital wallets, card processing, and alternative payment methods.
• Excellent negotiation and leadership skills, with experience leading cross-functional teams.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.