This is a Full Remote job, available from anywhere.
We are seeking a Senior Functional/Technical Business Analyst with deep expertise in Infor VISUAL (version 9 required; currently on 9.0.8) to provide production support in a heavily customized environment.
This role will support day-to-day operations, triage and resolve tickets, manage access requests, and help analyze and troubleshoot issues across multiple VISUAL modules.
Key Responsibilities:
- Provide production support across VISUAL Financials, Manufacturing/MRP, Costing, Projects, and Work Orders
- Troubleshoot issues in a highly customized environment, including reverse-engineering existing solutions
- Support, triage, and resolve tickets and access requests with minimal oversight
- Collaborate with business users and IT teams, ensuring clear communication and strong customer service
- Assist with enhancements, integrations, and workflow improvements as needed
Required Skills & Experience:
- Extensive hands-on experience with Infor VISUAL 9, including core functional modules
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment with minimal supervision
