CRM Lead - LATAM

This is a Full Remote job, available from Latin America.

Key Responsibilities:

• Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.
• Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
• Ensure compliance with SLAs, governance, and HCC requirements.
• Lead UAT testing, system validations, and deployments in collaboration with IT teams.
• Execute operational activities such as:
• Cycle plan management
• Bulk uploads (holidays, structures, key messages)
• Product and content updates (Approved Emails, Veeva Materials)
• Analyze business requirements and lead solution design with IT and stakeholders.
• Manage user lifecycle (access, approvals, license optimization, and certifications).

Key Skills & Competencies:

• Strong CRM Management (Veeva CRM / Omnichannel ecosystems)
• Stakeholder management (regional & global)
• Vendor & service management
• Data governance & compliance (HCC, Privacy)
• Process optimization and automation mindset
• Analytics and problem-solving skills

• 3+ years of experience in CRM management and administration
• Strong knowledge of Veeva CRM and Omnichannel ecosystems
• Excellent stakeholder management and communication skills
• Ability to analyze business requirements and lead solution design
• Experience with data governance and compliance (HCC, Privacy)