Strategic Client Success Manager

This is a full remote job, available from anywhere.

About Ylopo:

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech-savvy individual to join our growing team.

Why work for Ylopo?

• We offer a commitment to personal development.
• We provide guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company.
• We offer excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts.
• We host team building events, team lunches/happy hours, and other company-wide events.
• We maintain a supportive, caring environment dedicated to continuous learning and growth.

As a Client Success Manager, you will be at the forefront of delivering exceptional experiences to our clients, ensuring they are proficiently trained and well-informed about our product offerings. You will serve as the primary point of contact for clients, addressing escalated issues and fulfilling special requests promptly and effectively.

Qualifications:

• Previous experience managing an assigned book of business in customer service, coaching, training, sales, or account management role.
• Ability to site specific examples where you have made recommendations to clients that resulted in upsell and cross-sell opportunities.
• Ability to facilitate the solution to complex issues and requests.
• Previous experience working in a fast-paced, dynamic environment (start-up experience is a plus).
• Proactive, goal-oriented mindset.
• Consistent work habits.

• Previous experience managing an assigned book of business in customer service, coaching, training, sales, or account management role.
• Ability to site specific examples where you have made recommendations to clients that resulted in upsell and cross-sell opportunities.
• Ability to facilitate the solution to complex issues and requests.
• Previous experience working in a fast-paced, dynamic environment (start-up experience is a plus).
• Proactive, goal-oriented mindset.
• Consistent work habits.