Medical Administration and Bookings Coordinator

Join Australia’s Leading Digital Health Services Team

Telecare is a fast-growing digital health company delivering high-quality telehealth services nationwide. We partner with hospitals, clinicians and patients to coordinate care efficiently through innovative technology and a highly responsive service team.

We’re looking for a proactive and organised Medical Administration & Bookings Consultant to join our operations team. If you enjoy working in a fast-paced environment, managing bookings, and being the go-to person for clients, patients and stakeholders, this could be the role for you.

Why Join Us

• Stable, full-time opportunity in a growing tech-enabled health company
• Supportive and collaborative team culture
• Exposure to healthcare operations and digital systems
• Opportunity to build experience in coordination and stakeholder engagement
• Meaningful work that supports Australians accessing care
• Social activities and recognition program

About the Role

This is a customer service and service coordination role focused on managing bookings, handling enquiries, and liaising with hospitals, clinicians and patients to ensure a seamless experience.

You’ll be the first point of contact for inbound enquiries and play a key role in keeping daily operations running smoothly.

Key Responsibilities

• Manage inbound calls and email enquiries
• Coordinate and schedule appointments using internal systems
• Liaise with hospitals, referrers, clinicians and patients
• Maintain accurate records and data entry
• Provide administrative support to the wider operations team
• Ensure bookings and service requests are processed efficiently and accurately

What We’re Looking For

• Experience in a similar role or relevant industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong organisational and time management skills
• Proficiency in using digital systems and software
• High level of accuracy and attention to detail