About the Role
- Full Time position (35 hours/week)
- Ongoing opportunity
- Office based in Waterloo (with travel between sites as required)
The One Door Customer Experience Representative is responsible for acting as the single point of contact across three Community Housing Providers (Link Wentworth, Birribee and City West Housing) as part of the Waterloo South Renewal project.
This role is critical in delivering consistent, customer-focused service, ensuring tenants receive clear information, timely support, and access to appropriate services. You will play a key role in coordinating communication between stakeholders, supporting vulnerable customers, and promoting positive tenant outcomes throughout the redevelopment process.
Key areas of responsibility include:
- Acting as the primary contact point for tenant enquiries across multiple providers
- Delivering responsive, trauma-informed and culturally appropriate customer service
- Coordinating with internal teams and external partners to ensure consistent service delivery
- Identifying tenants with complex needs and connecting them with appropriate support services
- Supporting the development and delivery of clear, accessible communications and project updates
- Maintaining accurate records, stakeholder registers, and documentation
- Assisting with contract compliance activities, reporting, and administration tasks
- Supporting community programs and initiatives to enhance tenant wellbeing and social cohesion
Who we are looking for:
The ideal candidate will have:
- Demonstrated experience working in community housing, social services, or a customer-facing role supporting diverse communities
- Proven ability to coordinate across multiple stakeholders and build strong working relationships
