Incident Manager - Full Remote

This is a Full Remote job, available from anywhere.

Key Responsibilities:

• Lead and coordinate Major Incident (Sev1/Sev2) response, including command of incident bridge calls and cross-team mobilization.
• Drive timely service restoration with a bias toward action and clear accountability.
• Ensure proper escalation, communication flow, and stakeholder alignment during high-impact events.

Executive & Stakeholder Communications:

• Deliver clear, concise, and timely updates to executive leadership and business stakeholders.
• Develop and standardize communication templates and reporting practices across incident lifecycles.
• Serve as the primary operational communications lead during critical incidents and service disruptions.

• Major Incident Leadership experience.
• Effective communication and stakeholder management skills.
• Ability to work in a fast-paced environment and prioritize tasks.