Automation Systems Engineer

This is a Full Remote job, available from anywhere.

Key Responsibilities:

• Automation design & build: Create workflows/scripts/services to automate operational processes (e.g., ticket triage steps, data validations, batch reruns, retries, reconciliations, reporting).
• Platform integration: Integrate with enterprise tooling (ServiceNow, monitoring/observability, schedulers, CI/CD) as needed to run automations safely in production.
• Reliability controls: Implement guardrails (idempotency, retries/backoff, rate limits, circuit breakers), robust error handling, and recovery paths.
• Security & compliance: Follow least-privilege access, secrets management, logging standards, and audit requirements for systems and data.
• Testing & quality: Build unit/integration tests, perform non-prod validation, and define acceptance criteria aligned to operational readiness.
• Observability: Add structured logs, metrics, and health checks; define alerts/dashboards to detect failures and measure throughput.
• Documentation & handoff: Produce runbooks, support guides, and knowledge transfer for Tier 2/3 ownership.
• Stakeholder partnership: Participate in intake grooming, technical design reviews, and demos; provide weekly status and risks/issues.

Expected Deliverables:

• Automation backlog & intake: A ranked inventory of automation candidates with effort/ROI estimates and success measures.
• Reusable automation framework: Templates/libraries for common patterns (config, logging, retries, auth, scheduling, notifications).
• Production-ready automations: Delivered in increments, each with code, tests, deploy

• Automation design and build experience.
• Platform integration experience.
• Reliability controls and security experience.
• Testing and quality experience.
• Observability experience.
• Documentation and handoff experience.
• Stakeholder partnership experience.