Scheduling Coordinator - Remote

This is a Full Remote job, available from anywhere in the United States.

Scheduling Coordinator - Remote

Department: Scheduling and Dispatch
Reports to: Install Scheduling Manager

POSITION SUMMARY

The Scheduling Coordinator is responsible for managing the end-to-end coordination of customer orders, from onboarding through installation. This role involves frequent interaction with customers, internal teams, and contractors to ensure timely and accurate service delivery. The ideal candidate will be detail-oriented, organized, and capable of working independently in a remote environment while maintaining high standards of quality and customer satisfaction.

RESPONSIBILITIES

• Responsible for onboarding customer orders through scheduling, installation, and completion.
• Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs.
• Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods.
• Navigate through multiple systems to track and monitor orders.
• Interface with various levels of internal departments, Contractors, and other functional groups to ensure orders flow appropriately.
• Project coordination with different levels of management.
• Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned by Management.

• Detail-oriented and organized.
• Able to work independently in a remote environment.
• High standards of quality and customer satisfaction.
• Frequent interaction with customers, internal teams, and contractors.