Train Services Manager

Your new organisation

Puffing Billy Railway, in partnership with Hays, is seeking an experienced Train Services Manager to join one of Victoria’s most iconic and purpose‑driven organisations.

Welcoming visitors from around the world, Puffing Billy Railway delivers unforgettable heritage rail experiences. This senior leadership role is critical to ensuring train services are delivered safely, reliably and sustainably, while supporting a high‑quality visitor experience.

The position brings together oversight of train timetabling, rollingstock movement and workforce capability, ensuring rail operations are delivered safely and in compliance with legislative and internal governance frameworks.

Key responsibilities:

• Lead train timetabling, rollingstock utilisation and operational readiness
• Oversee rail operations planning, rostering and workforce capability
• Manage a large and diverse workforce, including paid employees and volunteers
• Ensure compliance with Rail Safety National Law and the Safety Management System
• Support workforce planning and capability development
• Partner closely with Passenger Services and Engineering teams to align operations with visitor experience outcomes
• Lead incident response, investigation and continuous improvement initiatives

About you

You are a confident and collaborative operational leader with experience in rail, transport or logistics operations, ideally within a regulated or safety‑critical environment.

• Confident and collaborative operational leader
• Experience in rail, transport or logistics operations
• Regulated or safety‑critical environment