Front Office Coordinator / Booking Coordinator

At Dental Boutique, we don’t just provide dentistry — we create life-changing experiences. With over 50,000 smile transformations across Australia and New Zealand, we are a premium, award-winning dental group known for exceptional care, innovation, and artistry.

We’re now seeking a Full-time On-site Front Office Coordinator/Booking Coordinator to join our Chatswood clinic, playing a vital role in managing and optimising patient appointments!

About the Role

As a Full-time Front Office Coordinator/Booking Coordinator, you will be on-site and responsible for managing the clinic’s appointment schedule, ensuring bookings are accurate, well-balanced, and running efficiently each day. You’ll work closely with the front office and clinical teams to proactively confirm appointments, minimise patient cancellations and no-shows, and support smooth clinic operations.

This role suits someone who thrives in a fast-paced, service-driven environment and takes pride in organisation, communication, and attention to detail.

Key Responsibilities

Patient Bookings & Appointment Management

• Schedule and manage new and existing patient appointments with accuracy and care
• Proactively confirm appointments via phone, SMS, and email to reduce patient cancellations and no-shows
• Optimise daily appointment books to maximise chair utilisation and clinic flow
• Manage cancellations and rebookings promptly, ensuring patients feel supported and informed

Patient Engagement & Communication

• Manage inbound and outbound patient communications in a warm, professional manner
• Clearly explain Dental Boutique’s services, processes, and value proposition
• Build rapport and trust, ensuring patients feel confident

• Strong communication and interpersonal skills
• Excellent organisational and time management skills
• Ability to work in a fast-paced environment
• Attention to detail and ability to multitask
• Experience in a customer-facing role