Technical Support Specialist

Poly Prep's mission is to prepare and inspire the next diverse generation of leaders and global citizens to act with intelligence, imagination, and––above all––character.

Poly Prep seeks applicants for the position of Technical Support Specialist. The ideal candidate is someone seeking to learn and grow in the field of technology, and willing to collaborate with a strong team in a fast-paced environment. Strong problem-solving skills, and ability to think on one’s feet are essential to this position. The Technical Support Specialist will work with a wide range of individuals in various roles throughout the school, and help ensure that our faculty, staff, and students have access to the tools they need. This is an immediate hire.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

• Provide level one support for employee devices, as well as school and personally-owned student devices
• Maintain inventory of parts and assets installed through classroom and office spaces
• Manage and maintain the audio/visual components of the school’s major performance spaces
• Assist event planning teams to establish technical support needs and work closely with those teams to run the events
• Attend and participate in technology department and faculty meetings, and after-school events during the school year
• Other duties as assigned by the Head of Technology

QUALIFICATIONS

Education: Bachelor’s degree. Computer Science or other technology focus preferred.

Experience: 3+ years working in a technical support or help desk role. Experience in this role should include working with multiple platforms including Windows, Mac OS, iOS, and Android, as well as performing diagnostics and repairs of technology systems such as tablets, laptops, and desktop computers. Proven ability to translate technical information into clear, concise language for non-technical staff and students.

• Bachelor’s degree in Computer Science or related field
• 3+ years of experience in technical support or help desk role
• Experience working with multiple platforms including Windows, Mac OS, iOS, and Android
• Ability to perform diagnostics and repairs of technology systems
• Strong problem-solving skills and ability to think on one’s feet
• Excellent communication and interpersonal skills