This is a full remote job, available from South America, North America, and Central America.
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I’m Miri, Senior Director of Growth Marketing at Customer.io, and I'm looking for a Senior Program Manager, Growth Operations to help drive alignment and execution across our self-serve growth motion.
Self-serve is a strategic priority for us right now, and the scope of what we're building is expanding fast — spanning Marketing, Product, Engineering, CX, Demand Gen, Pricing & Packaging, and GTM. The challenge isn't a lack of ideas or initiative. It's that too many teams are working in parallel on interconnected programs, and we need someone who can bring it all together. You'll sit on my team, but your work reaches across the company — coordinating high-priority initiatives, keeping dependencies visible, and making sure the right people are aligned at the right time.
This is a role for someone who thrives on creating clarity where there isn't any, can hold a room of opinionated stakeholders accountable without friction, and knows the difference between moving fast and moving smart. If you want to own the operating layer of a growing self-serve business and work alongside teams who are genuinely invested in getting it right, this is the role.
About you
You're a natural connector and systems thinker who knows that the real work happens in the gaps between teams. You don't wait to be assigned a playbook — you build one. You communicate differently depending on your audience, and you're not afraid to challenge the status quo.
