Admissions Advisor

The Admissions Adviser plays a vital role in supporting Phillips Exeter Academy’s mission by guiding prospective students and families through the admissions process. Advisers serve as frontline representatives of the Academy, building and sustaining ongoing relationships with families that often require nuanced communication, trust-building, and cultural sensitivity.

This position combines high-level customer service, process management, event coordination, and independent judgment to ensure an equitable, accurate, and welcoming admissions experience. Admissions advisers manage complex data systems, reporting tools, and workflows within CRM Systems (Slate) and other platforms, requiring technical proficiency and independent problem solving.

Supports Admissions Officers as needed. Responsible for managing specific areas as assigned, often with project ownership and independent decision-making.

• Serves as the primary contact for applicants and families via phone, email, portal, or in person, providing timely, accurate, and professional guidance.
• Maintains and ensures the integrity of admissions data across systems, resolving discrepancies and safeguarding accuracy for institutional reporting.
• Assesses applicant materials against established admissions standards to support fair, consistent, and high-quality decision-making.
• Provides coverage for the Admissions Office and visitor check-in, serving as the first point of contact for families and ensuring a professional and welcoming experience.
• Develops and maintains process documentation to support consistency, transparency, and efficiency.