Team Leader - AOD Counselling

Holyoake has a proud 50-year history of giving people impacted by alcohol, drugs and mental ill health the support, hope and confidence they need to live the life they choose. We operate across five locations in Victoria Park, Midland, Northam, Narrogin and Merredin, and employ over 100 staff. The Holyoake Approach guides our way of working, and other benefits include:

We are currently recruiting for a Team Leader to form part of our North East Metro Community Alcohol and Other Drugs Service (NEMCADS) on a permanent, full-time basis. Reporting directly to the Clinical Services Manager, the Team Leader will work within a dynamic and supportive team environment.

Holyoake actively promotes a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQIA+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

The key focus areas of this position are to:

• Provide effective line management and coaching to a team of 10–15 Counsellors, mainly based in the Midland office, who deliver services to individuals and families affected by alcohol and other drug issues.
• Manage rostering and other HR functions in collaboration with senior management and executive leadership.
• Monitor service quality, consistency and compliance with contractual and organisation requirements.
• Assist in the identification of service gaps and contribute to service development and continuous improvement.
• Develop effective collaborative working relationships with stakeholders and promote Holyoake services to the broader community.
• Contribute to the development of reports and data to relevant funding bodies and external stakeholders.

• Strong leadership and management skills with experience in team management and coaching.
• Excellent communication and interpersonal skills with the ability to build strong relationships with staff, stakeholders and the broader community.
• Ability to work in a dynamic and fast-paced environment with a strong focus on service quality and delivery.
• Knowledge of the alcohol and other drug sector and experience working with vulnerable populations.
• Highly developed analytical and problem-solving skills with the ability to identify and address service gaps.
• Ability to work collaboratively as part of a team and contribute to service development and continuous improvement.