Ravenscroft School seeks a proactive and student-centered Help Desk & EdTech Support Specialist to provide first-level technology support to students, faculty, and staff. This role ensures classroom and administrative technology functions seamlessly, supporting the School’s mission to provide a high-quality, technology-enhanced learning experience.
The ideal candidate demonstrates strong technical skills, excellent communication, and a commitment to exceptional customer service. This individual thrives in a collaborative, fast-paced school environment and is comfortable troubleshooting hardware, software, and instructional technology platforms such as Canvas.
Reports to: Director of Technical Services
Supervisory Responsibilities: None
Responsibilities:
- Help Desk & Technical Support
- Respond promptly to help desk tickets from students, faculty, and staff.
- Troubleshoot and resolve hardware, software, and EdTech issues.
- Support instructional platforms and classroom technology, ensuring timely assistance for faculty.
- Escalate complex issues to senior IT staff while maintaining ownership of communication.
- Hardware, Software & AV Support
- Install, configure, and maintain computers, peripheral devices, and classroom technology.
- Maintain equipment inventories and audit assets as needed.
- Provide AV support for classrooms and meeting spaces (projectors, speakers, microphones, etc.).
- Collaboration and Professionalism
- Communicate clearly and courteously with students, faculty, and staff.
- Participate in IT team meetings and professional development initiatives.
- Assist in identifying trends and recurring technology issues.
A full list of essential functions and additional details will be shared during the interview process.
