Support Specialist

The Support Specialist is a benefit-eligible position at Groves Learning Organization that supports the organization and follows all established procedures to ensure the continuity of organization operations, following the mission, vision, and philosophy of GLO.

Groves Learning Organization (GLO) is a nonprofit educational ecosystem that empowers each and every unique learner to discover their brilliance. GLO is a beacon of learning, illuminating the path to literacy for all students. We have a rich history of supporting bright students who struggle with learning disabilities and attention disorders, as well as promoting evidence-based literacy instruction for all.

The Support Specialist will be responsible for:

• Supervising Groves Academy students during non-classroom times, including arrivals/departures, parking lots, lunch periods, hall and lobby monitoring duty, and recess duty.
• Performing front desk duties of the Front Desk Attendant position for breaks and back-up, including greeting students, staff, and visitors, and presenting a friendly and professional image of GLO at all times.
• Following all established procedures regarding visitor and student sign-in and visitor badges, including checking in all visitors using the Raptor System and issuing visitor badges, monitoring all visitors while they are in the building, and checking visitors out when they leave.
• Providing assistance to visitors, staff, and students, maintaining confidentiality regarding student and visitor issues, and contacting management and/or law enforcement or paramedics when serious incidents or accidents occur.
• Protecting GLO property, assets, students, faculty, staff, and visitors from intrusion, safety and fire hazards, and other security threats.

• High school diploma or equivalent required.
• Previous experience working with children and/or in a customer service role preferred.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.